1. Online Shop

The Online Shop is an internet service that allows you to browse and purchase a selection of our products, including physical and digital products (digital products). If you have any problems using, or any questions about, the Online Shop, please refer to our "How to Buy" option. If you can’t find the answer you’re looking for, then please contact us and we’ll do our best to help.

2. Use of the Online Shop

While we use all reasonable endeavours to make sure that the Online Shop is available 24 hours a day, 365 days of the year, we cannot guarantee that your access will be uninterrupted or error free. 

Access may be unavailable temporarily without notice in the event of a system failure, maintenance or any reason beyond our control. Any links to third party sites appearing on the Online Shop are provided for your convenience only. 

During the order process, you may choose a username and password. You are responsible for your account and all actions taken under that username and password. 

You must only purchase from the Online Shop under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it immediately. 

You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to contact us as soon as possible.  

We have the right to end our agreement with you for your use of the Online Shop if you breach these Terms or if we suspect you have breached these terms or are engaged, or are about to be engaged or have been involved in fraudulent or illegal activity in connection with the Online Shop or on the site.

Payment, charges, transaction fees and taxes

(1) All prices quoted on our Website are in Indian Rupees, taxes or charges that may apply to the particular case. 

(2) Delivery costs charges will be mentioned at time of checkout. 

(3) In the event of obvious errors on the Website or made in connection with your Order, KV Solutions reserves the right to correct the error and charge you the correct price. In such a situation, we will contact you and offer you the option of purchasing the product at the correct price or cancelling your Order.

4. Delivery and delivery charges

In case of Digital Product we will deliver it online. And for Physical Product we will send your purchased products to you by postal service. Most purchased products will be sent by standard post.

Shipping Charges : 

As set out below, shipping charges will apply for delivery of physical products purchased from the Online Shop.

Delivery times :

If your items are in stock, we will deliver them to you as soon as we can In the case of pre-orders, we will deliver the products to you as soon as they are in stock. Estimated publication dates are listed on the relevant product page. Please note that these times are intended as a guide only, and we are unable to guarantee delivery of your guide by or within a certain time.

5. Delivery of Digital products

When you purchase a digital product through the Online Shop, we will send you an email containing a TCP, which you can download the digital products you have purchased. 

It is your responsibility to ensure that you provide us with an accurate and valid email address.

6. Returns and refunds

Returns and refunds are managed on a case by case basis, so depending on the circumstances they can take a variable amount of time to process. Where refunds are granted, payments will be initiated within a business day. Please be aware that these payments can take up to 5 business days to process and appear on your bank statement.

Wrong Products purchased :

If your purchase is in any way not as described in the product’s description page of the Online Shop, please contact us as soon as possible with your proof of purchase, and we will arrange for refund where necessary. Refund amounts will be calculated against any discounts claimed at the time of ordering (e.g. 3 for 2, % off, free shipping offers etc).

7. Intellectual Property Rights

All intellectual property rights, including copyright, in the content of the KV Solutions web pages are owned, controlled by KV Solutions. 

In accessing KV Solutions web pages you agree that you may only download and use the content for your own individual and non-commercial use.

8. Disclaimer and limitation of liability

We use reasonable care and skill to ensure the accuracy of the information we provide through the Online Shop and in all products purchased through the Online Shop. However, we do not accept liability (except as set out below) for any errors/ omissions in our Shop and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

9. Privacy

When purchasing from the Online Shop, you will need to give us your ‘personal information’, such as your name, email and delivery address etc. in order to purchase products, or you may choose to subscribe to receive our newsletter. 

If you are purchasing products, we collect and use your personal information so that we can fulfil your order and deliver it to you. Without this information, we would not be able to process your order or contact you if something goes wrong. 

If you’ve opted to subscribe to emails from KV Solutions with product information, promotions, advertisements, third- party offers and surveys newsletter, we will collect and use your information to send you what you’ve asked for. 

However, you may unsubscribe at any time using the unsubscribe link at the end of all emails. Sleep easy, we will not sell your contact details to marketing companies for spamming, but we may disclose information about you to business partners who help us provide the Online Shop services, such as our credit card payment processing company called PayU and other companies in the KV Solutions family. If you’d like to find out more, please refer to our privacy policy.

10. General

Complains or Disputes :

If you have a complaint or dispute with KV Solutions, we’ll always try to sort it out if you contact us.

Forms of Communication :

You agree that we may contact you by e-mail, whatsapp, SMS or phone  in relation to your order and these Terms.